Case Study: Spotlight Australia streamlines asset and help desk management with Smartpath's Loc8

Spotlight Australia - Customer Case Study

Spotlight Australia, the country’s largest chain of fabric, craft and home interiors super stores, needed a better way to handle rapid expansion across 110 stores in Australia, New Zealand and Singapore. The business was dealing with growing complexity around asset oversight, loss prevention, risk management, maintenance, and overloaded help desks for both IT and facilities issues. Smartpath’s Loc8 enterprise asset and help desk management platform was selected to bring these functions together.

With Smartpath’s Loc8, Spotlight Australia implemented a single cloud-based system for asset management, incident and problem tracking, reactive and planned maintenance, subcontractor coordination, and compliance inspections. The solution helped streamline help desk operations, improve visibility across more than 2,000 assets and 110 stores, and support the head office relocation by tracking assets during the move. It also reduced costs, training overheads, and productivity loss by replacing multiple processes with one integrated platform.

Spotlight Australia

Simon Hemus

IT Support Manager