Case Study: O'Donnell & Hanlon achieves fast, on-time maintenance and real-time tracking for 10,000 NSW social houses with Smartpath (Loc8)

Revolutionizing Social Housing Maintenance with Loc8 at O’Donnell & Hanlon

O’Donnell & Hanlon (ODH), a maintenance provider for NSW Land and Housing Corporation and other public-sector clients, needed to deliver detailed specifications and consistently high-quality results across some 10,000 social housing properties. The challenge required real-time data validation and coordination between LAHC systems, ODH’s technical trade professionals (employees and external contractors) and tenants, so ODH partnered with Smartpath using the Loc8 field-service platform to support this complexity.

Smartpath implemented the Loc8 solution to triage requests, assign work, track progress and enable real-time communication and reporting, supporting roughly 200 sub-contractors and 65 O’Donnell & Hanlon Loc8 users. As a result, ODH achieved faster turnaround on technical issues, efficient service times and personalised resident communication, real-time reporting to LAHC and demonstrated KPI compliance under the LAHC contract.

O’Donnell & Hanlon