Case Study: Programmed Maintenance Services Ltd achieves asset‑centric service delivery and $65K/month administration savings with Smartpath

Programmed Maintenance Services Ltd - Customer Case Study

Programmed Maintenance Services Ltd, a large facilities-management subsidiary serving more than 7,000 customers with 100+ branches and over 10,000 tradespeople, needed an asset-centric platform to win and deliver on a major Housing NZ contract (Housing NZ manages over 60,000 dwellings, of which Programmed maintains 15,000). To meet Housing NZ’s exacting asset and service requirements and to better integrate asset, maintenance and job management across subcontractors and field technicians, Programmed selected Smartpath’s Loc8 Service Provider edition.

Smartpath implemented the Loc8 Service Provider edition to create an end-to-end, asset-driven workflow linking asset owners, service providers, subcontractors and technicians, with mobile apps, mapping/GPS, SLA monitoring and customer web portals. The solution convinced Housing NZ to award the contract, was rolled out across all public housing assets, and delivered measurable impact—Programmed achieved approximately $65,000 per month in staff administration savings, improved SLA compliance and customer visibility, faster job allocation and higher customer satisfaction. Smartpath’s platform also simplified regulatory reporting and enabled Programmed to pursue new market opportunities.

Programmed Maintenance Services Ltd

Brian Moreland

GM of Programmed FM in New Zealand