Case Study: ARA Group Pty Ltd achieves faster service delivery and real-time maintenance management with Smartpath

ARA Group Pty Ltd - Customer Case Study

ARA Group Pty Ltd, a group of Australian facilities management and building services companies managing nine help desk centres, needed to shorten job turnaround times, give clients and technicians real-time access to asset and maintenance data, and close the loop from call to job completion. Facing an airline client demanding real‑time visibility and with existing software proving unworkable, ARA turned to Smartpath, which deployed the Loc8.com asset, maintenance and field‑service management solution.

Smartpath implemented Loc8.com’s web‑based, mobile-enabled platform across the ARA Group, integrating all companies and help desks into a single system with secure customer portals, live technician tracking and real‑time job push/synchronisation. As a result — thanks to Smartpath — ARA achieved real‑time management visibility, cut service delivery times by shortening the time from job reporting to customer sign‑off and invoicing, reduced equipment downtime through better maintenance data, and streamlined compliance and technician attendance monitoring.

ARA Group Pty Ltd

Ian Curl

General Manager IT