Case Study: Total lowers HR costs and improves efficiency with SmartPA

Total lowers HR costs and cuts 12-16 week onboarding with SmartPa

Total, a global supermajor oil and gas company, sought to lower HR costs and increase operational efficiency by outsourcing its team of group personal assistants. The challenge, addressed with vendor SmartPA, involved overcoming difficulties in finding qualified candidates within budget and reducing an inefficient 16-week onboarding period.

SmartPA provided a dedicated virtual reception service with some on-site support, directly hiring the client's existing PAs to ensure continuity and confidentiality. This solution delivered significant cost savings by avoiding extra expenses like sick pay and created a scalable resource. The outcome was a seamless integration that maintained high communication and service levels, appearing invisible to the outside world.

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