Case Study: Convex scales executive support with SmartPA

Convex expands executive support with SmartPA, reclaiming 5,164 hours annually

Convex, a global specialty insurer, faced the challenge of scaling its executive support to meet increasing business demands without adding to its permanent headcount. They required a flexible, high-quality solution that could integrate with their existing team while maintaining their professional standards. To address this, Convex partnered with vendor SmartPA to adopt its embedded executive support model.

SmartPA implemented a plug-and-play solution that complemented Convex's internal team, handling tasks like diary and travel management. The dedicated SmartPA team expanded from two to ten members, becoming fully embedded within the company. This partnership delivered significant cost efficiency and scalability, seamlessly integrating with the in-house staff while consistently maintaining high service quality and governance standards.

Convex