Case Study: a multinational mining company achieves seamless executive support across time zones with SmartPa

a multinational mining company supports executives across 3 time zones with SmartPa

The customer, a multinational mining company, faced a significant challenge when its executive team was scattered across multiple time zones due to the pandemic. With the CEO in America, the COO in Europe, and the HQ in Asia, providing consistent executive support from a single location was no longer sustainable. The company, which had never used an outsourced service before, found SmartPA online and was drawn to its agile approach.

SmartPA implemented a solution where a team of four remote SmartPAs provided dedicated support across all time zones. This included diary management, secretarial support, minute-taking, and logistical assistance for board meetings. The outcome was a highly successful partnership, with the client describing the service provided by SmartPA as "the Rolls Royce of PAs."