Case Study: 1Dest boosts revenue, occupancy, and direct bookings with Smartness

1Dest - Customer Case Study

1Dest, a property management company in Riva del Garda, Italy, faced challenges in scaling its operations. Their manual processes for guest communication, bureaucracy, and accounting were unsustainable. Additionally, managing pricing for their 120 apartments was complex, and their in-house team was struggling to efficiently handle high-volume customer service while managing other daily tasks.

To address this, 1Dest implemented Smartness's all-in-one platform, specifically adopting Smartpms, Smartpricing Ultra, and Smartchat Ultra. Smartness also provided a dedicated revenue manager to handle pricing strategy. The results were significant: a 31% increase in revenue, an 11% rise in ADR, and a 23% increase in occupancy. Smartchat Ultra alone saved 20 hours per month on phone calls and improved average guest response times to just 11 seconds.

1Dest