Case Study: Cavalier Moving achieves 70% more leads and 90% fewer missed calls with SmartMoving

Cavalier Moving boosts leads 70% with SmartMoving

Cavalier Moving, a multi-brand moving company operating in three cities, faced a challenge when a 70% year-over-year increase in leads overwhelmed its five-person sales team. The high volume of calls resulted in numerous missed opportunities, with staff returning to 30 voicemails each morning, causing booking rates to slide. The vendor, SmartMoving, provided a solution using its Smart Scout AI product.

The solution involved implementing SmartMoving's Smart Scout AI to answer calls around the clock, qualify leads, and log details for the sales team. This resulted in a 90% reduction in missed calls and allowed the company to handle 70% more leads without adding staff. Furthermore, Cavalier Moving experienced 4.6X revenue growth across its three brands, growing from $2M to a projected $9.2M in four years with SmartMoving.

Cavalier Moving