Case Study: Hookle saves 10 hours weekly on bug reproduction with Smartlook

How Hookle saves 10 hours weekly on bug reproduction

Hookle, a Finnish social media management app for Android and iOS, needed a better way to understand user behavior during the pandemic when they could no longer collect feedback face to face. The team wanted to improve onboarding, UX, support, and especially bug reproduction for their Flutter-based app.

Using Smartlook’s session recordings and heatmaps, Hookle could watch real user behavior, verify hypotheses faster, and diagnose issues more accurately. Smartlook helped the team eliminate failed onboardings, save 10 hours a week on bug finding and bug reproduction, and avoid 2 weeks of development work by proving users rarely interacted with a planned chart feature.

Hookle

Jere Seppala

Chief technology officer and a Co-founder