Case Study: Delta Airlines grows e-commerce revenue with SmartKargo

How SmartKargo powered by DeliverDirect helped Delta capture the growing e-commerce market

Delta Airlines Cargo, a global leader in air freight, sought to capture the growing e-commerce market by offering small parcel delivery. However, its existing infrastructure was optimized for bulk shipments and lacked the technology for the fast turnarounds and real-time tracking required. Delta partnered with vendor SmartKargo to find an integrated small parcel solution to generate a new revenue stream.

SmartKargo provided a comprehensive digital platform that powered Delta's new DeliverDirect service. This solution optimized the airline's existing belly space for e-commerce, enabling seamless integration with first- and last-mile partners. The partnership drove double-digit growth for Delta Cargo, allowing them to deliver parcels faster and at a lower cost to major population centers while providing customers with greater shipment visibility.

Delta Airlines