Case Study: Emirates achieves cross-border e-commerce growth with SmartKargo

Emirates Airlines: Boosting Cross-Border eCommerce with SmartKargo

Emirates Airlines identified a significant opportunity in the growing cross-border e-commerce market but was hindered by high shipping costs and complex logistics for small-parcel shipments. Their traditional cargo infrastructure was not equipped to provide the efficient, transparent, and cost-effective solution required to meet rising consumer demand. To address this, Emirates partnered with vendor SmartKargo to transform its operations.

SmartKargo implemented its advanced cloud-based platform to power the Emirates Delivers service. This solution integrated the entire delivery chain, from booking to final delivery, offering features like seamless payment processing and end-to-end shipment tracking. For Emirates, this created a substantial new revenue stream by filling underutilized cargo capacity and allowed them to scale operations efficiently to capture a share of the burgeoning e-commerce market.

Emirates