Case Study: Valley Northern achieves lower transport spend and better customer service with SmartFreight

Valley Northern boosts next-day delivery and cuts transport spend with Smartfreight

Valley Northern, a leading UK supplier to the healthcare sector, needed to reduce its transport spend while simultaneously enhancing its customer service levels. The company sought to leverage greater savings and obtain better service from its various freight vendors. To address this challenge, they partnered with vendor Smartfreight and implemented the SmartFreight Enterprise solution.

Smartfreight provided a seamless software integration that featured Least Cost Routing to ensure the most cost-effective dispatch methods. The solution included a branded tracking portal, giving customers real-time parcel visibility and reducing status inquiry calls. This implementation by Smartfreight led to a rapid return on investment, streamlined IT processes, and accurate freight invoice reconciliation, all while supporting Valley Northern's commitment to a hassle-free service.

Valley Northern