Case Study: NSW Ports achieves safer, more transparent liquid bulk operations with Smartflow Ship-Shore Solution

NSW Ports achieves 100% adoption with Smartflow Ship-Shore Solution

NSW Ports, which manages the critical trade gateways of Port Botany and Port Kembla, faced inefficiencies and a lack of real-time visibility due to traditional paper-based processes for its complex liquid bulk operations. The challenge was to centralize multi-tenant operations, ensure data integrity for safety and billing, and provide transparency across seven distinct terminal operators under the strict oversight of the Port Authority. This led them to partner with Smartflow and implement the Smartflow Ship-Shore Solution.

The solution from Smartflow went beyond digitizing forms to establish a fully integrated liquid ecosystem, including Digital ISGOTT v6 for compliance, an Agent Portal, a Digital Jetty Planner, and full API integration with the Port Authority. The results included 100% adoption, streamlined operations, and the creation of strategic data assets for performance analysis. Stakeholder transparency was greatly improved, replacing manual checks with real-time digital visibility, and feedback from vessel captains was overwhelmingly positive. Following its success, the Smartflow solution was rolled out across both ports.

NSW Ports