Case Study: KONE achieves €525k annual savings with Smartflow

KONE saves €525k annually with Smartflow

KONE, a global leader in the elevator and escalator industry, faced a challenge with fragmented data and administrative delays in its Netherlands operations. Their technicians used static forms that lacked intelligent logic, leading to incomplete data, rework, and wasted billable hours while waiting for back-office approvals. To bridge this gap, KONE partnered with vendor Smartflow to implement a more flexible platform.

Smartflow implemented a solution built on "If This Then That" (IFTTT) logic, creating three dynamic modules for requests, inspections, and intakes. This conditional logic ensured technicians captured 100% of the correct data on the first attempt, eliminating errors and rework. The results were substantial, with KONE now processing 30,000 forms per year. Smartflow's solution saved 7,500 hours annually, translating to €525,000 in annual cost savings, while also improving sales tender accuracy and technician satisfaction.

KONE