Case Study: KONE achieves faster, more efficient digital inspections with Smartflow

Kone Netherlands Complete Digital Forms With Smartflow

KONE, a multinational leader in the elevator and escalator industry, struggled with inefficient and incomplete paper and digital form inspections. Their technicians in the Netherlands often had to revisit worksites or wait hours for materials due to incomplete information, costing them up to an hour per inspection and leading to significant delays and expenses.

By implementing Smartflow's no-code platform, KONE made all forms digital and mandatory fields ensured they were completed correctly. This solution saved an estimated 7,500 hours and €525,000 annually by eliminating return trips and streamlining material requests. The Smartflow implementation also dramatically increased technician satisfaction and operational efficiency, with 30,000 forms now processed digitally each year.

KONE

Nathan Parmentier

Project Manager