Case Study: ProfiHand achieves faster onboarding and higher retention with SmartExpert

Faster onboarding, Higher retention ProfiHand Case

ProfiHand, a company in Poland, needed to create an autonomous onboarding system for its recruiters and sales managers to free up its founder's time from daily training and reduce high turnover rates. They partnered with SmartExpert to implement a structured training solution using the SmartExpert LMS platform to address these challenges.

SmartExpert implemented a transformative training program featuring over 139 hours of content, including guides, simulations, and a knowledge base. The solution automated the entire onboarding cycle and provided certification and analytics. This resulted in onboarding time being reduced from 12 days to 4, new hire autonomy increasing to over 90%, and recruiter turnover dropping from 47% to 21%, significantly freeing up leadership's time.

ProfiHand