Case Study: Sunwing Travel Group achieves rapid, safe reopening through targeted safety & compliance training with SmarterU

SmarterU Admin Services & Sunwing Propel Smooth Travel Group Reopening

Sunwing Travel Group, North America’s largest integrated travel company, faced an urgent challenge after COVID-19 shutdowns: safely reopen hotels, flights, and excursions by quickly training hundreds of employees on new health, safety, and customer-service protocols. Training had to be targeted by role and location—airline crews, hotel staff, travel agents, and corporate teams—and fully tracked for compliance before staff could return to work.

SmarterU’s Admin Services team provided remote, expert support to rapidly enroll learners, manage a staggered rollout tied to return-to-work dates, and generate regular progress and completion reports. Their role-based delivery and fast response times ensured consistent messaging, verified completions, and a smooth, confident reopening of Sunwing’s operations.

Sunwing Travel Group

Cal Rolle

Training & Development