Case Study: Florida State College at Jacksonville achieves seamless, cost-effective remote exam continuity with SmarterServices' SmarterProctoring

How One College Accommodated All Learners and Instructors Through Automated Proctoring

Florida State College at Jacksonville (FSCJ), a community-focused institution serving more than 45,000 students annually, faced a sudden shift to fully remote learning when COVID-19 closed campus testing centers. Already using SmarterServices’ SmarterProctoring to schedule exams, FSCJ needed a scalable, low‑cost proctoring solution that would work for all students and instructors and avoid passing new fees onto students.

SmarterServices quickly expanded and integrated SmarterProctoring Automated Proctoring into FSCJ’s LMS, enabling secure home testing on Macs, PCs, and Chromebooks, instructor incident dashboards, and flexible, mid‑semester proctoring options. The deployment eliminated many manual instructor tasks, preserved exam continuity for the college’s 45,000+ students, and—through SmarterServices’ flexible pricing—helped FSCJ avoid adding proctoring fees for students while maintaining a reliable, campus‑wide testing solution.

Florida State College at Jacksonville (FSCJ)

Rich Turner

Associate VP of Academic Operations