Case Study: Royal Building Products achieves faster order entry with SmarterCommerce

Royal Building Products Customizable Point of Sales & Faster Time per Order - Customer Case Study

Royal Building Products, part of Westlake, faced significant challenges with its cumbersome JD Edwards-based point of sale system. The process was difficult for store associates to learn, product searches were inefficient, and completing a single sales order could take up to ten minutes. To find a simplified and user-friendly solution, the company turned to vendor SmarterCommerce and its Retail Point of Sale product.

By implementing SmarterCommerce's customizable solution, Royal Building Products dramatically improved its operations. The vendor's system cut the average order entry time in half, significantly reduced mistakes, and made training new employees much faster. SmarterCommerce provided an easy-to-implement tool that enhanced both operational efficiency and the overall customer experience.

Royal Building Products

François Grégoire

Process Improvement Manager