Case Study: IDEX Health & Science achieves seamless customer experience with SmarterCommerce

IDEX Health & Science LLC - Customer Case Study

IDEX Health & Science, a provider of parts for the health and science technology market, needed to consolidate its several websites and Magento ecommerce platform to improve customer experience. They sought a partner with expertise in JD Edwards and ecommerce solutions to help make their large library of product content more accessible, leading them to work with SmarterCommerce.

SmarterCommerce implemented a consolidated platform that created a single source of truth with JD Edwards integration. This solution accurately displayed prices and inventory while ensuring orders were fulfilled correctly. As a result, IDEX Health & Science saw a dramatic increase in customer satisfaction and a huge decrease in customer complaints related to pricing and order fulfillment, providing a seamless self-service experience for their customers.

IDEX Health & Science LLC

Bruce Rice

Director of IT