Case Study: Chart Industries streamlines parts ordering and payments with SmarterCommerce

Chart Industries - Customer Case Study

Chart Industries, a global manufacturer of equipment for liquid natural gas, faced challenges with an antiquated homegrown ecommerce platform. Their system provided a poor user experience, lacked real-time inventory, and processed orders through a slow batch system. To upgrade their parts ordering, Chart selected the SmarterCommerce Ecommerce platform.

SmarterCommerce implemented a B2B-focused solution integrated with Chart's JD Edwards ERP system. This provided real-time access to inventory, pricing, and customer data, ensuring a reliable experience. SmarterCommerce also implemented its Payment Processing solution to validate credit cards at the moment of order entry, preventing shipments without payment authorization. The vendor's solution streamlined operations and gave management confidence in a consistent customer experience.

Chart Industries

Paul Burke

Senior Global ERP Manager