Case Study: Perkins Engines Company Limited improves rental customer support and parts visibility with SmartEquip

Perkins Engines Company Limited boosts rental support visibility with SmartEquip

Perkins Engines Company Limited, a global diesel engine manufacturer and OEM, sought to better support its rental customers and increase brand awareness among equipment owners. To address this, the company partnered with the vendor SmartEquip, utilizing their SmartEquip Diagrams and SmartEquip Catalog solutions.

By implementing SmartEquip, Perkins gained direct communication channels to its rental network, promoting the value of its Perkins Rental Support Program and OEM applications. The solution provided increased visibility and more direct access to Perkins parts and support for end customers. SmartEquip resulted in enhanced customer support for Perkins' rental store network and provided valuable visibility into customer needs to inform better service.

Perkins Engines Company Limited