Case Study: The Salvation Army achieves dramatic reduction in collisions and claims costs with SmartDrive Systems

The Salvation Army - Customer Case Study

The Salvation Army, a national organization with over 60,000 employees and the 10th largest fleet in the U.S. (15,000 vehicles), faced rising insurance and claims costs driven by frequent, city-based collisions. Leadership needed a comprehensive way to reduce collision rates, identify risky driving behaviors, and manage safety across a vast, dispersed fleet.

They deployed the SmartDrive Measured Safety Program across their Western Region, including training, next‑day video feedback, and a dedicated SmartDrive account team to monitor events and coach drivers. The program delivered a dramatic drop in collisions and claims costs, exonerated drivers in multiple incidents, improved driver morale and reduced turnover, and lowered fuel and maintenance expenses—producing measurable bottom-line savings.

The Salvation Army

John Johnson

Director of Production