Case Study: Postal Fleet Services achieves 85% safety-score improvement and driver exonerations with SmartDrive Systems

Postal Fleet Services - Customer Case Study

Postal Fleet Services, a 650-truck carrier operating in 34 states and serving the U.S. Postal Service, faced the challenge of scaling a consistent, proactive safety and driver-coaching program amid rapid growth (108% in three years). Although the company had already deployed advanced collision-mitigation and backup-camera technology, management needed a managed, video-based solution to streamline incident review, exonerate drivers when appropriate, and maintain safety across new and remote dispatch sites.

Postal Fleet Services implemented the SmartDrive video-based safety program; a pilot in St. Louis yielded an 85% improvement in its SmartDrive Safety Score within weeks and used footage to exonerate drivers in three collisions—delivering cost savings that covered the platform. SmartDrive’s analytics and tablet-based event delivery saved the equivalent of hiring two-to-three reviewers, enabled immediate onsite coaching, and supports a quarterly recognition program to reinforce safer driving as the company grows.

Postal Fleet Services

Don Dorris

President