Case Study: Municipality of Velsen streamlines correspondence and reduces errors with SmartDocuments

Municipality of Velsen generates 700+ templates with SmartDocuments

The Municipality of Velsen sought to bring uniformity and control to its outgoing correspondence, which was previously handled in an inconsistent and ad-hoc manner by individual employees. They partnered with SmartDocuments to find a user-friendly system that could streamline their entire communication workflow and integrate with their existing software packages.

SmartDocuments provided a solution that integrated seamlessly with the municipality's Dimpact case management system, creating a perfect match. The implementation resulted in a uniform external appearance, a significant reduction in errors, and the creation of over 700 templates. The municipality also benefited from time-saving features like building blocks and SSO, remote web-based access, and digital signing capabilities. SmartDocuments is now described as being at the heart of the municipality's process, with the customer being 100% satisfied with the long-term partnership.

Municipality of Velsen