Case Study: Municipality of Utrechtse Heuvelrug improves document consistency and reduces manual work with SmartDocuments

Municipality of Utrechtse Heuvelrug streamlines document handling with SmartDocuments in 2 years

The Municipality of Utrechtse Heuvelrug, a Dutch municipality formed from a merger of several villages, needed a way to manage document creation efficiently while maintaining a consistent corporate identity across its new, larger organization. They utilized the SmartDocuments software, which was inherited from the previous municipal structure, to address this challenge and shift their team's focus from manual data entry to quality control.

SmartDocuments provided a centralized platform for all document templates and building blocks, which minimized manual clicks and ensured that any update to default data was automatically applied across all linked documents. The solution was integrated with the municipality's case management system, drastically reducing manual data entry and streamlining processes like permit applications. This allowed employees to focus on checking content rather than creating documents, improving both efficiency and service to residents. The vendor, SmartDocuments, also maintained a close partnership with on-site support and an active user group for feedback.

Municipality of Utrechtse Heuvelrug