Case Study: Municipality of Lüneburg saves time and centralizes document management with SmartDocuments

Municipality of Lüneburg - Customer Case Study

The Municipality of Lüneburg faced challenges with inconsistent document creation, using decentralized and often outdated Microsoft Word templates. This led to errors, such as correspondence containing incorrect bank details, and a lack of a unified corporate identity. To solve this, the municipality implemented the software solution from vendor SmartDocuments to centralize template management and ensure uniformity.

The SmartDocuments solution provided a centralized repository for templates, enabling the use of pre-defined fields and formulations that guaranteed a consistent layout and writing style. This resulted in a professional and uniform corporate design for all general correspondence, saving employees significant time and reducing the number of templates from many disparate versions to 748 managed in one place. The vendor SmartDocuments provided flexible implementation and continues to work with the municipality to integrate the software with more specialist applications.

Municipality of Lüneburg

Sabine Burfien

Information and Communication Technology Department Specialist