Case Study: Municipality of Groningen achieves efficient document creation with SmartDocuments

Municipality of Groningen migrates 3,500 templates to SmartDocuments Web application

The Municipality of Groningen faced the complex challenge of migrating approximately 3,500 document templates from an on-premise system to a new web-based environment. This was necessitated by their transition to Microsoft Office 365, and the process was complicated by deep integrations with their automation systems and the need to maintain corporate identity and data links across a wide range of documents, from building permits to legal reports. They partnered with the vendor SmartDocuments to manage this conversion to their web application.

SmartDocuments implemented a careful, step-by-step migration, working in close partnership with the municipality. The solution involved a thorough document inventory and a departmental rollout, which allowed for constant adjustments and reduced risk. As a result, the Municipality of Groningen successfully transitioned all departments to the new SmartDocuments web application within a year, achieving efficient document creation throughout the organization and enabling them to better serve their citizens. The collaboration also led to generic software improvements that SmartDocuments now provides to other government clients.

Municipality of Groningen