Case Study: Municipality of Enschede improves document management with SmartDocuments

Municipality of Enschede streamlines document management for 18 years with SmartDocuments

The Municipality of Enschede, along with the neighbouring Municipality of Losser, faced a challenge after their support departments merged. They needed to manage document creation and maintain corporate identity standards across both entities, especially after moving away from their legacy WordPerfect system. They turned to the vendor SmartDocuments for a solution to create standardized templates and automate document generation.

SmartDocuments provided its software to automate document creation by pulling data directly from the municipalities' databases into standardized templates. This solution ensured consistency in corporate identity, improved quality, reduced errors, and streamlined the entire document management process. The customer reported a very positive experience with the vendor's personal and solution-oriented approach. Although the two municipalities operate from separate SmartDocuments environments due to different procedures, the partnership has been smooth and productive for over 18 years.

Municipality of Enschede