Case Study: Municipalities of Heemstede and Bloemendaal streamline document creation with SmartDocuments

Municipalities of Heemstede and Bloemendaal unify 400+ users with SmartDocuments

The municipalities of Heemstede and Bloemendaal, two separate Dutch government entities, partnered on IT to foster a sound automation policy. Their challenge was to harmonize their previously separate systems after outsourcing their automation departments to the same provider, requiring a unified solution for efficient document creation. The vendor SmartDocuments provided its Professional Edition software to meet this need.

SmartDocuments implemented a unified document creation system integrated with the municipalities' existing Corsa DMS and Mozard case management systems. The solution streamlined template management using building blocks, which ensured uniformity and efficiency across over 400 users. The measurable results included significant time savings for employees and the elimination of printed stationery. The municipalities highly valued SmartDocuments' personal support and accessible service, confirming they have no plans to switch services.

Municipalities of Heemstede and Bloemendaal