Case Study: Woonbedrijf Eindhoven saves €250,000 with SmartDocuments

Improved customer communication process for housing corporation Woonbedrijf Eindhoven

a major housing corporation faced the challenge of creating and managing complex, customized documents through their SAP system. The existing process was inflexible, complicated, and required significant programmer intervention for modifications. They sought a solution to gain more control and efficiency. They partnered with SmartDocuments to implement its document generation service.

The solution from SmartDocuments allowed the customer to create and manage their own document templates using reusable building blocks and XML data from SAP. This empowered users to generate automated documents without programmer help. The measurable impact was significant, as the housing corporation reported an initial savings of €250,000 by avoiding the need to hire an expert to create 120 SAP document types. SmartDocuments delivered a more user-friendly and logical process.

Woonbedrijf

Monique Wacht

Application and Database Administrator