Case Study: Travel Corporation Limited saves time and reduces errors with SmartDocuments

Document automation as a game changer for time saving

The Travel Corporation Limited, a global travel company, faced a significant challenge in managing booking condition documents for its forty different brands and sales regions. Manually updating these legal documents for each regional variation was a time-consuming and error-prone process, requiring a single change to be made up to forty times across separate files. The company turned to SmartDocuments to automate this complex documentation workflow.

By implementing SmartDocuments, the vendor provided a solution that used a single template to automatically generate all required regionalized documents. This automation resulted in immense time savings, reducing a task that previously took hours to just ten minutes. The SmartDocuments system also drastically reduced manual intervention, which minimized the potential for errors and gave the company the flexibility to make prompt updates as needed, a critical advantage during the rapidly changing Covid-19 travel requirements.

Travel Corporation Limited

Steph Hamel

Financial controller