Case Study: City of Lincoln Council achieves faster endpoint management and remote workforce readiness with SmartDeploy

City of Lincoln Council cuts endpoint provisioning time by 85%, enables remote work, and regains valuable IT hours

The City of Lincoln Council faced the challenge of manually managing over 600 employee devices, a process that was overwhelmingly time-consuming for its small IT team. This lack of automation was impacting reliability, security, and productivity. To address this, the council chose to implement the endpoint management solution from SmartDeploy.

SmartDeploy provided an intelligent automation solution that streamlined device imaging and provisioning, drastically cutting the time to set up a device from eight hours to under one hour. This represented an 85% time savings and a 75% reduction in IT labor costs. The platform was crucial during the COVID-19 pandemic, enabling the IT team to deploy over 600 remote workstations in two weeks and ensuring continuity of critical community services. The City of Lincoln Council now relies on SmartDeploy to support a long-term hybrid workforce with improved endpoint reliability.

City of Lincoln Council

Richard Hunt

Senior IT Officer