Case Study: CHAS Health eliminates blue screen issues and automates BitLocker with SmartDeploy

CHAS Health simplifies PC management by seamlessly supporting 20 different Dell models with SmartDeploy

CHAS Health, a non-profit healthcare provider with 18 locations and nearly 1,000 employees, faced significant IT challenges due to its rapid growth. Their desktop support team struggled to manually manage drivers for over 20 different Dell computer models, which led to frequent blue screen errors and consumed valuable time. They needed a secure and reliable solution to automate deployment and eliminate these persistent issues, leading them to evaluate SmartDeploy.

By implementing SmartDeploy, CHAS Health automated its imaging and driver management processes. The solution’s Platform Packs, which contain pre-tested drivers, eradicated the blue screen problems and freed up the IT team's time. SmartDeploy also automated BitLocker encryption during reimaging, enhancing security by removing the potential for human error. The vendor's tool proved to be a secure, reliable, and cost-effective solution that exceeded expectations and supported the organization's continued growth and strict HIPAA compliance requirements.

CHAS Health

Eddie Tuell

System Engineer