Case Study: Faust Translations achieves up to 65% efficiency gains and streamlined real-time collaboration with Smartcat

Faust Translations - Customer Case Study

Faust Translations, a Luxembourg‑based agency founded by Christian Faust with nearly 30 years in the industry and a network of about 800 freelancers and 35 LSP partners, faced the challenge of scaling operations while maintaining trust and quality. Their workflows were fragmented across a customer database, freelancer lists, Excel sheets, separate CAT and terminology tools, and heavy email traffic — and they needed a way to improve speed, transparency, and client trust. To address this, Faust Translations turned to Smartcat, adopting its marketplace and collaborative Smartcat ecosystem (including MT integration and a payment automation solution).

Smartcat centralized Faust Translations’ project work into a real‑time, collaborative environment that brought translators, proofreaders, PMs and clients together, integrated machine translation and payment automation, and supported DIN 18587–compliant post‑editing (MAeX). The result: a dramatic efficiency lift — Christian Faust estimates a 60–65% improvement — far fewer emails as communication moved into the platform, smoother freelancer onboarding via the Smartcat marketplace, and integrations with tools like Protemos and LexiQA; these gains even allowed Faust to experiment with a 5‑hour workday while maintaining quality and delivery speed.

Faust Translations

Christian Faust

Founder