Case Study: EthnoLink Language Services achieves 24% cost savings and faster turnaround with Smartcat

EthnoLink’s Costa Vasili on shifting away from manual translation processes

EthnoLink Language Services, founded by Costa Vasili and one of Australia’s largest language service providers, faced inefficiencies and high costs from manual translation workflows that limited scalability and affordability. To modernize operations and make quality translation more accessible, EthnoLink Language Services adopted Smartcat’s cloud-based translation management platform and marketplace to streamline hiring, collaboration, and project delivery.

Smartcat was integrated across EthnoLink Language Services’ project workflow so managers can rapidly assemble teams from the Smartcat marketplace, assign tasks, use shared translation memories for consistency, and have editors finalize content without per-seat limitations or complex software installs. The change delivered measurable impact: average costs fell by 24% and typical projects that took ten days now complete in about a week, while improving scalability and translator onboarding.

EthnoLink Language Services

Costa Vasili

Founder