Case Study: eBay scales multilingual L&D content with Smartcat

eBay translates Storyline courses into 5 languages with Smartcat

eBay's Global Customer Experience learning team faced the challenge of efficiently localizing their SCORM-based training content for customer service representatives across multiple international markets. Their process required scaling translation to five languages while preserving course structure, embedded media, and audio narration without manual rework. They partnered with vendor Smartcat to streamline their internal localization processes.

Smartcat implemented its platform to provide a solution featuring native SCORM course translation, which automatically detects and translates all embedded assets like images and audio. The solution included a live preview editing experience and AI Voiceover for customizable narrations. This allowed eBay's team to transform a single source course into five languages with fully preserved design and pacing, eliminating the need to translate any segments from scratch and significantly accelerating their workflow.

eBay