Case Study: cng.plus achieves growth from freelancer to scalable translation agency with Smartcat

cng.plus - Customer Case Study

cng.plus began as Minh Chau Nguyen’s freelance English–Vietnamese practice and grew into a small translation agency facing common scaling challenges: recruiting and retaining talent, ensuring consistency and quality across projects, and managing collaboration and resources without a big upfront investment. To address this, cng.plus adopted the Smartcat platform as its core translation tool and marketplace, using features like centralized translation memories, glossaries, and real‑time collaboration to onboard and support a young team.

Using Smartcat, cng.plus implemented project and resource management, in‑context commenting, bilingual exports with tracked changes for training, and integrated workflows that let multiple translators, editors, and proofreaders work simultaneously. The Smartcat solution enabled cng.plus to deliver large projects (notably the book Program P) on time, boost productivity and consistency, simplify formatting and handoffs, and provide clear feedback and career progression for translators — outcomes that reduced coordination overhead and improved quality and turnaround without major capital outlay.

cng.plus

Chau Nguyen