Case Study: Keyline USA cuts manual ticket processing in half with SmartBug Media and HubSpot Service Hub

Keyline USA cuts manual work by 50% with SmartBug Media

Keyline USA, a manufacturer of key cutting machines, was burdened by inefficient manual processes and a costly, underutilized Salesforce CRM. The company recruited SmartBug Media to implement HubSpot Service Hub to streamline its customer service ticket management and reduce manual work.

SmartBug Media transitioned Keyline USA to HubSpot Service Hub, automating workflows and creating a customer self-service portal for ticket creation. This implementation reduced manual work by 50%, increased monthly productivity by 25%, and resulted in 90% of tickets being created through automated forms, freeing staff for more strategic tasks.

Keyline USA