Case Study: a top 100 pharma company improves field force data capture with SmartBots voice bot

Top 100 Pharma Company - Customer Case Study

a top 100 pharma company faced the challenge of its sales force inaccurately capturing data from client meetings due to a tedious manual entry process, which resulted in lost insights. To solve this, the company partnered with vendor SmartBots to streamline the information recording.

SmartBots implemented a voice-enabled chatbot that allowed the field force to enter meeting details through natural language conversations. This solution ensured comprehensive data capture and simplified the process. The results included a 40% increase in data submissions, a 30% reduction in incomplete entries, a 63% decrease in late entries, and a significant increase in information quality.