Case Study: Abbott boosts sales force productivity with SmartBots' Maya virtual assistant

Abbott boosts employee productivity 50% with SmartBots

Abbott, a prominent global healthcare company, faced significant challenges in supporting its distributed sales force. Their field personnel struggled with time-consuming query resolution and inefficient access to information from multiple backend systems, which hampered productivity and onboarding. SmartBots implemented an AI-powered virtual assistant named Maya, powered by Amazon Lex, to address these issues.

The solution from SmartBots, the virtual assistant Maya, successfully streamlined support processes. It resolved 32% of monthly queries with a 74% success rate, handled nearly 100,000 queries, and reduced average resolution time by 50%. This led to a 50% gain in employee productivity and significantly enhanced workforce engagement for Abbott.

Abbott