Case Study: Multinational Pharmaceutical Company achieves real-time sales insights and improved field effectiveness with SmartBots' Agent V

A Pharma Giant Leverages SmartBots’ Data AI Agent For Their Sales Team

Multinational Pharmaceutical Company, a leading global drugmaker with a large, regionally distributed sales force in India, faced a critical challenge: its medical representatives and regional leaders needed instant, accurate answers from vast, siloed clinical, sales, and payer data to engage healthcare professionals and increase patient uptake of therapies. To close this information gap and avoid delays or inaccurate responses, the company partnered with SmartBots and deployed Agent V, SmartBots’ AI-powered virtual agent for sales operations and data analysis.

SmartBots implemented Agent V using a hybrid deterministic-plus-generative Text2SQL pipeline that connects to the company’s single sources of truth, converts natural-language queries into validated SQL, and returns narrative answers and visualizations in real time. The SmartBots solution delivered measurable impact—Agent V achieved 100% accuracy on popular queries and 75–85% accuracy on first‑time queries within a month—resulting in increased therapy coverage, improved targeting of HCPs, stronger sales KPIs (Prescription Conversion Rate, Call Productivity, Time‑to‑Information), reduced data-handling errors, and faster, more data-driven decision-making across the organization.