Case Study: Revilo Properties achieves short-term rental automation with Smartbnb

From admin headaches to short-term rental automation

Revilo Properties, a Liverpool-based vacation rental business led by Managing Director Oli Walsh, needed a better way to manage the repetitive work that comes with running short-term rentals. As the company expanded across multiple properties and platforms like Airbnb and Booking.com, manual guest communication and turnover coordination became increasingly time-consuming, creating a need for automation. Smartbnb was used to help streamline those day-to-day operations.

With Smartbnb, Revilo Properties automated guest messaging at key touchpoints, including booking confirmations, check-in details, checkout instructions, and review requests, while also using the platform’s Operations feature to notify cleaners and send turnover reminders. Smartbnb’s AI was trained to answer common questions, such as those about football tickets, reducing manual replies. The result was a smoother guest experience, faster operations, and significant time savings that helped Revilo Properties scale more confidently.

Revilo Properties

Oli Walsh

Managing Director