Case Study: WorkFusion streamlines documentation search with SmartApp's AI solution

WorkFusion processes 15K+ documentation pages with SmartApp

WorkFusion, a leading provider of AI digital workforce solutions, needed to help users quickly find necessary information during training. Their products had extensive, overlapping documentation across more than 10 versions each, making structural connections challenging to understand. SmartApp was engaged to address this challenge.

SmartApp developed a dedicated server with integrated AI to enhance the basic search engine within WorkFusion's Moodle platform. Their solution included a new search results page, automated retraining of the generative AI model, and functionality to collect user statistics. This allowed the AI to deliver precise answers and direct links, processing over 15,000 pages of documentation. The client received a unique AI that helps users obtain information easily and quickly, enabling continued improvement of both products and documentation.

WorkFusion