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Visit WebsiteHow AAA & CAA Clubs Eliminated Customer Wait Times & Reduced Costs with Innovative SelfService
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SmartAction
SmartAction is now the #1 AI-powered virtual agent solution for contact centers. While having been named “Gartner Cool Vendor” and recognized by Frost & Sullivan as "The Leader in AI-enhanced Self-Service," SmartAction is the top-rated and 2nd most reviewed Virtual Customer Assistant solution on Gartner Peer Insights.
Case Studies
Showing 16 SmartAction Customer Success Stories
Brightree Drives $1.88m in Patient Collections with AI-Powered Virtual Agents
Brightree
Jennifer Leon
Vice President
DSW Drives 30% CSAT Improvement with AI-Powered Virtual Agents
DSW
Tim Harpe
Director, Customer Operations
Electrolux - Customer Case Study
Electrolux
Fidelity Communications - Customer Case Study
Fidelity Communications
John Walburn
Vice President Of Customer Care
Group O - Customer Case Study
Group O
Paul Flemr
Executive Director of Operations
High Power Technical Services - Customer Case Study
High Power Technical Services
John Wells
IT Infrastructure Manager
Leading Healthcare Company Automates 75,000 Conversations Per Month with AI Virtual Assistant Service
J&B Medical Supply
Stephen Shaya
Chief Executive Officer
Largest Global Hospitality and Entertainment Company - Customer Case Study
Largest Global Hospitality and Entertainment Company
Legal & General America - Customer Case Study
Legal & General America
Kris Wong
Assistant Vice President Admin Services
Major Home Insurance & Warranty Provider Reduces Operating Expenses by 47%
Major Home Insurance & Warranty Provider
Penske Streamlines Truck Rental Confirmations with AI-Powered Virtual Agent
Penske
Purchasing Power Achieves 17% Improvement in NPS with AI-Powered Virtual Agent
Purchasing Power
Tiffany Anderson
Director, CX Process/Initiatives
Royal Caribbean Cruises Maximizes Contact Center Efficiency with Conversational Virtual Agent
Royal Caribbean
Cristy Mestre Quintero
Director of Operations
TechStyle Fashion Group Handles Volume Spikes With AI-Powered Virtual Agents
TechStyle Fashion Group
Mike Gamez
GMS Member Solutions Manager
Top Office Supply Retailer Saves 15% in Live Agent Costs with Improved Order Return Process
Top Office Supply Retailer
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