Case Study: Rev‑A‑Shelf achieves improved service levels, higher fill rates and 13% sales growth with Smart Software

Handling Extreme Supply Chain Variability at Rev-A-Shelf

Rev‑A‑Shelf, a maker of kitchen and bath accessories that imports 60% of its parts from China and Europe, faced extreme seasonal supply variability—especially shutdowns around Chinese New Year—that broke its spreadsheet-based min/max planning and jeopardized a three‑day order‑fulfillment commitment. To modernize forecasting and inventory planning, Rev‑A‑Shelf engaged Smart Software and implemented its Smart Forecaster statistical demand‑forecasting and inventory‑optimization solution.

Smart Software helped Rev‑A‑Shelf introduce forward‑looking statistical forecasts, adjustable lead‑time planning, reliably calculated safety stocks, and continuous reporting tied to actionable buyer reports, combined with stakeholder education and third‑party validation from the University of Louisville. As a result, Rev‑A‑Shelf is exceeding service‑level targets, its three‑day fill rate is steadily improving, and units‑in‑stock have remained flat while supporting a 13% increase in sales.

Rev-A-Shelf

John Engelhardt

Director of Purchasing and Asian Operations