Case Study: The Electric Connection achieves faster scheduling, seamless QuickBooks integration, and better technician efficiency with Smart Service

The Electric Connection - Customer Case Study

The Electric Connection, a Los Angeles electrical contractor with 30 employees, needed a better scheduling and dispatching system after being frustrated by a competing software platform. Their previous tool caused problems syncing jobs and customers with QuickBooks, and support was disappointing. They turned to Smart Service, along with iFleet, to improve daily operations and simplify technician workflows.

Smart Service implemented the new system in just 45 minutes, with smooth onboarding and strong support. The results included real-time QuickBooks integration that saved the accounting team significant time, faster bid-to-job conversion, paperless field operations, and easier access to job details and driving directions. Smart Service also helped The Electric Connection boost customer reviews through automated follow-up emails, leading to measurable growth on Angie’s List and Yelp.

The Electric Connection

Danielle Soule

Operations Manager