
SMART Service Desk
41 Case Studies
A SMART Service Desk Case Study
Thai Oil, a fully integrated refining & petrochemical co. in Asia Pacific, has implemented SMART Service Desk – IT Service Management Suite and Asset Discovery suite to manage its CMDB, using Agent-less Asset Discovery. Type of IT Assets discovered include PCs, Windows Servers, Unix Servers, Routers & Printers. Local implementation services are performed by our partner OpenVision Thailand.