Case Study: Saudi Electricity Company improves governance, risk, and compliance with SMART Service Desk

Saudi Electricity Company successfully implements SMART Service Desk Governance, Risk & Compliance Solution

Saudi Electricity Company, the electric utility monopoly in Saudi Arabia, needed to replace its siloed, in-house systems for internal audit, risk management, and compliance. The company required a fully integrated solution to centralize data, streamline processes, and provide comprehensive visibility into governance performance. After a six-month evaluation, SEC selected the SMART Service Desk Governance, Risk & Compliance Solution to meet its needs.

SMART Service Desk implemented its GRC Suite, which automated audit and risk management workflows and provided mobile access for personnel. This solution eliminated the need for paper and spreadsheets, reduced administrative work and costs, and provided a closed-loop system for tracking findings and actions. As a result, SMART Service Desk enabled SEC to enhance its internal audit team's productivity and gain 360-degree visibility into its processes for better risk management and compliance.

Saudi Electricity Company

A. R. Gaseb

Planning and Projects Department